Contact Us
Welcome & Service Scope
Welcome to Orvianlexen. We are an online retailer specializing in a wide range of home decor fixtures, including floor mirrors and full-length dressing mirrors designed for bedrooms, living rooms, entryways, and vanity spaces. Our goal is to assist you in finding the ideal mirror that complements your residential style. Our curated catalog features various designs, from classic arched wooden frames to modern LED-lit styling mirrors and traditional rotating cheval pieces. We proudly serve and ship exclusively to domestic addresses within the United States.
Fast-Track Resolution
To help us resolve your questions as quickly as possible, we kindly request that all inquiries regarding existing orders include your official Order Number in the subject line or message. For queries regarding shipment updates, please ensure you have checked the tracking link sent to your registered email address before reaching out. Providing your complete purchase details upfront allows us to locate your transaction promptly, helping us provide a swift and efficient resolution to your inquiries.
Professional Contact Channels
For general questions, ordering assistance, or updates regarding a current delivery, you can reach out to us through our direct email address at Customer@orvianlexen.com. If you prefer to speak to a support representative directly, please contact us by phone at +1 (904) 480-2885. For official correspondence, our corporate registration address is located at 981 Yellow Water Rd, Jacksonville, FL 32234, USA. Please note that this office location is not a return center; all return shipments require an authorized return address label from our support team to ensure they are routed to the correct fulfillment center. We are committed to responding to all email inquiries within 1-2 business days.
Business Hours
Our support representatives are available to assist you during our standard operating hours from Monday to Friday, 9:00 AM - 6:00 PM (EST/EDT). Please note that our office is closed on Saturdays, Sundays, and major Federal/public holidays. Any email messages or voicemails left outside of these hours will be processed in order of receipt during our next regular business hours.
Returns & Exchanges Notice
If you wish to return or exchange an item, please review our Return & Refund Policy for detailed instructions. To ensure your return is processed efficiently, please contact our customer support team via email to obtain a Return Merchandise Authorization (RMA) number and the designated return warehouse shipping address prior to sending any products back. Please note that items returned without a prior RMA shipping label or authorization cannot be accepted at our corporate registration office and must be routed through our approved logistics network.
Send Us a Message
If you prefer not to use your external email client, you can use the secure contact form on our website. Simply enter your full name, email address, order number (if applicable), and your detailed message. Our system will route your inquiry directly to our customer support desk, and a representative will follow up with you via email within 1-2 business days during our active business hours.
Email: Customer@orvianlexen.com
Phone: +1 (904) 480-2885
Address: 981 Yellow Water Rd, Jacksonville, FL 32234, USA
Operating Hours: Monday to Friday, 9:00 AM - 6:00 PM (EST/EDT)
