Q: Where do you ship and what are your delivery rates?
We ship exclusively to physical residential and commercial addresses within the contiguous United States (lower 48 states). Standard shipping is complimentary for all orders with a total purchase value of $120.00 or more. For orders under $120.00, a standard flat-rate shipping charge of $12.00 is applied at checkout.
Q: What is your order delivery timeline?
You can expect your package to arrive within 4-10 business days from your order date. This is calculated as: Order Processing Time (1-3 business days) + Transit Time (3-7 business days) = Total Estimated Delivery. Please note that our daily order cutoff time is 3:00 PM EST; orders placed after this time will begin processing the following business day.
Q: Can I ship my order to a P.O. Box or military APO/FPO/DPO address?
Due to carrier size constraints for heavy home decor and specialized transit routing, we cannot ship to P.O. Boxes or military APO/FPO/DPO locations. We kindly request that you provide a physical street address within the contiguous United States at checkout.
Returns & Refunds
Q: How do I initiate a return and what is your return window?
We offer a 30-day return window starting from the day your package is officially marked as delivered by the carrier. To initiate a return, please contact us via email at Customer@orvianlexen.com to request a Return Merchandise Authorization (RMA) number and the correct return shipping address. Please note that return shipments sent without a prior RMA number or sent directly to our registration office cannot be accepted.
Q: Are there any restocking fees for returned mirrors?
To ensure a worry-free shopping experience, we guarantee a $0.00 Restocking Fee on all eligible returns. The full purchase price paid will be credited back to your original payment method. For change-of-mind return requests, customers are responsible for the return shipping costs.
Q: What condition must my returned mirror be in to receive a refund?
To be eligible for a refund, your mirror must be unused, in the same structural condition that you received it, and packed securely in its original packaging with all hardware accessories and protective foam inserts intact. Our policy does not cover physical damages resulting from improper wall-mounting, post-delivery mishandling, or unauthorized product alterations.
Products & Quality
Q: Why does my mirror’s frame color look slightly different from the online photo?
Minor color variations are normal characteristics of digital retail shopping. The exact frame finish or metallic tone you perceive is highly dependent on your personal computer monitor settings, mobile device screen calibrations, and ambient room lighting conditions.
Q: What is the dimensional tolerance for your floor mirrors?
Due to standard manufacturing cutting and heavy glass assembly procedures, all dimensions listed across our site are subject to a minor physical tolerance of up to 0.5 inches in width, height, or thickness. This does not impact the reflective performance or overall utility of your mirror.
Q: How should I care for my natural wood or metallic mirror frame?
We recommend wiping the frame gently with a dry, clean micro-fiber cloth to eliminate dust layers. To protect the lasting structural integrity of your product, avoid using harsh chemical sprays or abrasive scrubbing pads, and refrain from placing natural wood mirrors in poorly ventilated, high-humidity rooms.
Orders & Payment
Q: What payment methods do you accept and in what currency?
We accept major credit cards including Visa, MasterCard, American Express, and Discover. In full alignment with our payment transparency policy, all pricing records, billing statements, and refund credits are executed exclusively in United States Dollars (USD).
Q: Can I cancel or modify my order after purchase?
We can successfully accommodate order cancellations or address updates free of charge within 12 hours of purchase, provided the items have not yet been packed and handed over to our shipping carriers. Please email us immediately at Customer@orvianlexen.com if you need to submit a request before dispatch.
Q: How secure is my payment information during checkout?
Your checkout transaction is fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS) for maximum protection. All data transmission is encrypted using advanced 256-bit SSL technology, and we do not store, log, or maintain your complete raw credit card data on our servers.
