At Orvianlexen, our goal is to ensure a smooth, transparent, and dependable delivery experience for every customer. We operate as an online retailer specializing in premium home decor fixtures, focusing particularly on full-length standing mirrors and wall-mounted floor mirrors. Given the substantial dimensions and delicate nature of mirrored glass, shipping requires thoughtful handling and clear procedural timelines. We work closely with trusted domestic carriers to coordinate delivery, and all orders are handled with the utmost care to ensure they arrive safely at your doorstep.
Shipping Destinations & Address Limitations
We currently offer shipping services exclusively within the contiguous United States (lower 48 states). Please note that we are unable to coordinate deliveries to Alaska, Hawaii, any unincorporated United States territories (such as Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands), or international destinations.
Additionally, due to safety constraints and maximum parcel dimension restrictions enforced by our shipping carriers, standard shipments cannot be completed to P.O. Box addresses, or military APO, FPO, and DPO addresses. We kindly request our customers in these sectors to provide a physical destination address within the contiguous United States to facilitate a successful delivery.
Shipping Rates & Costs
We aim to keep our delivery pricing simple, transparent, and direct. Shipping costs are calculated based on your total order value prior to any local sales tax calculation:
* Orders of $120.00 or more: We offer complimentary standard delivery. The free shipping option is applied automatically during checkout once this threshold is met.
* Orders under $120.00: A standard flat-rate shipping charge of $12.00 will be added to your order summary at checkout.
All shipping charges are displayed clearly before you finalize your payment, ensuring there are no unexpected fees or hidden handling charges during the checkout process.
Order Processing & Delivery Timelines
To help you plan your delivery, we outline our shipping schedule using a standard delivery formula:
Order Processing Time + Transit Time = Total Estimated Delivery
Our daily order cutoff time is 3:00 PM EST. Orders placed after this time will begin processing the following business day.
* Order Processing Time: Please allow 1-3 business days for our team to review your order details, complete payment verification, and hand over the securely packaged mirrors to our carriers.
* Transit Time: Once transit begins, delivery by domestic carriers typically requires 3-7 business days to arrive at your destination.
* Total Estimated Delivery: Combining these two intervals, you can expect your package to arrive at your physical address within 4-10 business days from the date your order is successfully placed.
Please note that processing and transit calculations occur strictly on business days (Monday to Friday, excluding standard U.S. Federal holidays).
Order Tracking & Split Shipments
Once your order has been shipped, a shipping confirmation email containing your unique tracking number and an interactive tracking link will be sent to your registered email address. Please note that tracking information typically requires 24-48 hours to activate in the carrier’s tracking system.
For customers purchasing multiple mirrors, please be aware that items may occasionally be split into separate shipments to ensure their safety during transit. In these scenarios, you will receive distinct tracking numbers for each shipment at no additional cost.
Address Accuracy & Missing Deliveries
Customers are responsible for ensuring the accuracy of the shipping address provided during checkout. If you notice an error in your shipping details, please contact us immediately at Customer@orvianlexen.com. Address modifications can only be successfully applied before the order is processed and handed over to our logistics partners, which must be requested within 12 hours of purchase to align with our order cancellation window.
In the event that your tracking number indicates your package has been successfully delivered, but you are unable to locate the parcel, we recommend checking with family members, neighbors, or building managers first. If the parcel remains missing, please contact the carrier or reach out to our support team within 5 business days of the marked delivery date so we can assist you in coordinating with the carrier to track or investigate your package.
Damaged in Transit
Because of the inherent fragility of large glass mirrors, we take extensive measures to ensure our products are securely packaged for heavy-duty transit. However, if your mirror arrives with glass damage or structural frame defects caused during transit, we are fully committed to resolving the issue promptly with a free replacement or a full refund.
We kindly request that you inspect your package upon arrival and contact us via email at Customer@orvianlexen.com if you discover any issues. To help us expedite your claim with the carrier, please provide:
* Clear photographs showing the damaged area of the mirror glass or frame.
* The outer packaging, showing any punctures, dents, or signs of rough handling.
* The shipping label, showing the tracking details clearly.
Once our customer service team reviews these materials, we will promptly arrange a standard replacement shipment or issue a full refund in accordance with your preference, at absolutely no additional cost to you.
